This is where one company Newgen Software Technologies is carving out a niche for themselves—the company is a global provider of business process management (BPM) solutions and has established its footprint in more than 66 countries. With over two decades of experience and over 1300 installations in banking institutions, insurance firms, BPOs, healthcare payer organizations, government agencies and telecom companies around the world— Newgen Software Technologies provides firms with large, mission-critical solutions. Its customer base also includes some of the global Fortune 500 companies.
The constant growth trajectory of the workflow management systems driven by the dramatically shifting work landscape has created the need for processes that are easy to build, flexible, and scalable and reduces the reliance on IT. The company’s proven configurable unified platform called “OmniFlow iBPS BPM” provides the perfect amalgamation of information/content, technology, and processes—’the building blocks of digital transformation’.
The OmniFlow iBPS platform enables business stakeholders to drive enterprise-wide digital transformation and aids in the management of a complete range of business processes. By leveraging advanced tools for content integration, process orchestration, dynamic case management, predictive and on-demand analytics—, it ensures enterprise mobility and fosters social collaboration in the organization through the firm’s unique iterative approach—,”Design, Deploy, Monitor and Improve.” This drives continuous process improvement, eliminates operational redundancies and increases efficacy.
The OmniFlow iBPS is designed to empower organizations and assist them to drive agility, gain higher top-line growth, improve bottom line, enhance collaboration across stakeholders, achieve superior customer experience and ensure continuous process improvement
The OmniFlow iBPS is designed to empower organizations and assist them to drive agility, gain higher top-line growth, improve the bottom line, enhance collaboration across stakeholders, achieve superior customer experience and ensure continuous process improvement. In one instance, a leading insurance player who had more than 250 million customers in India had undertaken a growth strategy and was seeking to enhance their operational capacity and productivity. However, they encountered hurdles such as paper-based file systems and change of management, which acted as a primary bottleneck for their growth initiatives. The client collaborated with Newgen Software Technologies to transform its manual paper-based processes. The OmniFlow iBPS platform helped in the digitization and life cycle management of all departmental documents. The client was able to create an archive of more than 250 million policy dockets with 7 billion records, automate across more than 2000 branches, 100 divisional offices, seven zonal offices, and a corporate office and distributed document management for 100 zonal offices.
Moving on, NEWGEN Software Technologies has been recognized by distinguished analyst firms including Gartner and Forrester. For its excellence in providing solutions for dynamic case management, digital process automation, and enterprise content management and was awarded ISO 9001:2015 and ISO 27001:2013. Furthermore, it has been positioned in the Magic Quadrants for intelligent business process management (iBPM), customer communication management (CCM) and BPM-Platform-Based case management frameworks.