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Virender Jeet, SVPToday, organizations are seeking to find a silver lining in workflow applications. The integration of the latest technologies like mobility and Bring Your Own Device (BYOD) into workflows provides a business environment with a competitive edge— an improved streamlining of business operations and enhanced productivity. However, with constant technological advancement, change in customer needs and regulations—enterprises need to transform their workflows in order to match the pace of the transition. By employing smarter workflow processes companies can improve efficiency, reduce expenses, tighten security and stay on top of compliance needs. Also, as more applications run in the cloud and use consumer-oriented interfaces, there has been a decrease in reliance on IT departments to deploy, maintain and manage apps and support users. While IT remains a critical element of every enterprise, the infrastructure used in companies is continually changing. The key will be to ensure employees can address most of their issues using tools with interfaces and dashboards that enhance decision-making.
This is where one company Newgen Software Technologies is carving out a niche for themselves—the company is a global provider of business process management (BPM) solutions and has established its footprint in more than 66 countries. With over two decades of experience and over 1300 installations in banking institutions, insurance firms, BPOs, healthcare payer organizations, government agencies and telecom companies around the world— Newgen Software Technologies provides firms with large, mission-critical solutions. Its customer base also includes some of the global Fortune 500 companies.
The constant growth trajectory of the workflow management systems driven by the dramatically shifting work landscape has created the need for processes that are easy to build, flexible, and scalable and reduces the reliance on IT. The company’s proven configurable unified platform called “OmniFlow iBPS BPM” provides the perfect amalgamation of information/content, technology, and processes—’the building blocks of digital transformation’.
Furthermore, Newgen Software Technologies possesses multi-vertical industry expertise and have built applications on its platform for 17 different sectors. This enables clients from various industries to streamline their processes and drive smarter business decisions, while transforming their customers’ experience, bringing agility to their operations and context to their data for real-time visibility and control.
Newgen OmniFlow iBPS’ social, mobile, analytics and cloud (SMAC) capabilities allow enterprises to re-engineer their business processes and speed up delivery of innovative initiatives. The platform’s “Business Activity Monitoring tool” enables real-time monitoring of processes, relevant operational artifacts, and participants deliverables. By providing a personalized dashboard where users can easily design reports, define KPIs, and set alerts to proactively gauge upcoming threats or opportunities. This feature highlights and offers a 360-degree view of processes with comprehensive graphical charts, reports, and dashboards on cycle times, cost per transaction, geographic performance, resource utilization, and SLA adherence. Notifications of “custom rule-based alerts” for each level of stakeholders, enabling faster bottleneck resolution and the ability to slice and dice process data for dynamic, on-demand and predictive analysis. Also, NEWGEN Software Technologies offers support for social media integration to help businesses gauge customer preferences and create opportunities to cross-sell and up-sell.
The OmniFlow iBPS platform enables business stakeholders to drive enterprise-wide digital transformation and aids in the management of a complete range of business processes. By leveraging advanced tools for content integration, process orchestration, dynamic case management, predictive and on-demand analytics—, it ensures enterprise mobility and fosters social collaboration in the organization through the firm’s unique iterative approach—,”Design, Deploy, Monitor and Improve.” This drives continuous process improvement, eliminates operational redundancies and increases efficacy.
The OmniFlow iBPS is designed to empower organizations and assist them to drive agility, gain higher top-line growth, improve bottom line, enhance collaboration across stakeholders, achieve superior customer experience and ensure continuous process improvement
In order to meet the ever-dynamic business requirements, the solution seamlessly captures requests and forms-based inputs from multiple digital touch-points like scanners mobiles, social platforms, IoT devices, and sensors. Besides, leveraging the existing business applications and systems, the in-built integration adaptors help develop an interface with core banking applications, systems of records, ERP, CRM Systems, and others. Another feature of the Newgen OmniFlow iBPS is the “case management capability.” This feature empowers knowledge workers to manage tasks that are dynamic and unanticipated. The Newgen OmniFlow iBPS can be leveraged by enterprises either on-premise, on cloud or through hybrid deployments.
The OmniFlow iBPS is designed to empower organizations and assist them to drive agility, gain higher top-line growth, improve the bottom line, enhance collaboration across stakeholders, achieve superior customer experience and ensure continuous process improvement. In one instance, a leading insurance player who had more than 250 million customers in India had undertaken a growth strategy and was seeking to enhance their operational capacity and productivity. However, they encountered hurdles such as paper-based file systems and change of management, which acted as a primary bottleneck for their growth initiatives. The client collaborated with Newgen Software Technologies to transform its manual paper-based processes. The OmniFlow iBPS platform helped in the digitization and life cycle management of all departmental documents. The client was able to create an archive of more than 250 million policy dockets with 7 billion records, automate across more than 2000 branches, 100 divisional offices, seven zonal offices, and a corporate office and distributed document management for 100 zonal offices.
Moving on, NEWGEN Software Technologies has been recognized by distinguished analyst firms including Gartner and Forrester. For its excellence in providing solutions for dynamic case management, digital process automation, and enterprise content management and was awarded ISO 9001:2015 and ISO 27001:2013. Furthermore, it has been positioned in the Magic Quadrants for intelligent business process management (iBPM), customer communication management (CCM) and BPM-Platform-Based case management frameworks.
September 19, 2019
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