As customer needs change by the day, new technologies emerge, and regulations and security continue to become more stringent, the need for robust workflows intensifies as well. In an attempt to boost efficiency, curb costs, and stay on top of compliance and security needs, organizations are readily employing smart workflow automation processes. With AI going mainstream in workflow automation, an increasing number of business process management (BPM) vendors are embedding machine learning and AI capabilities into their platform to support and enhance predictive analytics and proactive application behavior. Besides consulting their human counterparts, today, AI is automatically acting on their behalf, for instance, deciding to refund a customer’s purchase.
Enterprises are inclining toward a piecemeal integration of tools and deviating from end-to-end solutions. The reason behind this is simple: when you incorporate simple tools in a manual process, you accelerate it. Over time, as these tools evolve and grow more sophisticated, the manual processes will organically transition to fully automated processes. In addition, as consolidated platforms are gaining steam, companies are combining software solutions with holistic programs to save time and improve workflow in the process. Intelligent tools like IBM’s Watson and Salesforce’s Einstein have already made their way in everyday workflows, and companies are increasingly adopting these solutions to streamline their business processes. When it comes to workflow automation, connectivity among systems if crucial. Consequently, “one-trick-pony” solutions can no longer meet the needs of today; as such, linking the existing software to an all-in-one business process management solution is absolutely critical. As automation continues to be infused in every aspect of business workflow, organizations are increasingly eliminating “old school hardware” and making the transition toward digital documentation and communication.
As the latest workflow and BPM technologies continue to emerge, enterprises are continuously sifting through myriad solution providers to zero in on the solutions that best fit their agricultural needs. Understanding the changing times, CIO Applications has compiled a list of top 10 workflow solution providers to guide organizations in harnessing the power of technology to navigate through today’s workflow challenges, increase efficiencies, while simultaneously invigorating collaboration within departments and among stakeholders.
In the wake of these technology transitions, we are glad to feature the companies who are at the forefront of the latest technological innovations on our annual list of workflow solution providers. One of the featured companies, Pipeline is taking a holistic approach to workflow management by providing a centralized list of tasks, just-in-time instructions, and governance for how to complete those tasks, automated coordination and hand-offs from one task (or back-end system) to the next, and the tracking of performance and analytics. Another company, Kyocera Document Solutions is helping clients run their business more efficiently by helping them streamline all the day-to-day processes that involve documents: billing, budgeting, processing sales orders, and almost everything in HR and legal. By combining top-quality products with outstanding service and customized solutions, Centric Business Systems is committed to providing organizations with solutions that streamline operations and maximize efficiency.
With several innovative technological capabilities and success stories up their sleeves, these companies are constantly proving their mettle in the field of workflow automation. We hope this issue of the CIO Applications helps you build the partnership you and your firm needs to enhance technologically driven workflows.
We present to you CIO Applications’ “Top 10 Workflow Solution Providers 2019.”